Overview
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Get What You Paid For With Buyer Protection

Overview

How Xcrow Buyer Protection Works

Straight forward process

Make your purchase

Buyer pays Xcrow and Xcrow verifies the necessary documents before releasing payment to the seller. Buyer automatically becomes eligible for buyer protection.

Submit a claim

If the customer does not receive the goods or services, the customer drops an email to support@xcrow.org with the transaction ID and a description of the transaction

Dispute resolution and refund

Xcrow reviews the evidence submitted by the buyer and seller to mediate a resolution

Your Money Matters. Let Us Safeguard it For You.

Robust Dispute Resolution

If you’re not happy with your purchase, we’ll withhold your seller’s funds and mediate disagreements until all issues are resolved.

100% of Your Money Back - No Strings Attached

We’ll make sure you get the amount refunded for, including any platform fees from Xcrow,

60-day Coverage for Unauthorized Transactions

Noticed a transaction you didn’t make? You have all the time you need to raise any unauthorised transaction dispute with us.

What Can You Buy & Sell Using Xcrow?

Our escrow services can help secure funds through local payment collection for high value transactions, such as:

Physical Goods

Export-import commodities
Luxury items
Up to 10 individual users
Manufacturing items
Industrial items
and more..

Digital Goods

Social media accounts and channels
Online stores & brands
Email lists
Domain names
Databases
and more..

Physical Goods

Web development
Software development
Mobile development
Marketing services
Creative services
and more..

How to Raise a Buyer Protection Dispute

Take note of your transaction number

Tazapay transaction numbers start with your year and month of purchase in YYMM format followed by 6 digits.

Contact us via our form or email us at support@Xcrow.org

Include your transaction number, describe your issue, and attach any supporting documents and photos to the email. Our customer service team will investigate and work with you to come to a resolution.

Hear from the Xcrow team

Our customer service team will find a resolution within 14 working days of receiving all the information from the buyer.
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